Oracle Identity and Access Management (IAM) solutions are mission critical, enterprise-class solutions which require substantial knowledge and capability to support and extend. APTEC provides support and maintenance of Oracle IAM environments to new and existing clients in order to realize the best long-term leverage of their investments. APTEC support services provides our clients with daily maintenance, incident reporting, problem troubleshooting/resolution, and patch upgrades. In addition, APTEC provides quarterly system reviews and semi-annual strategic planning sessions to align client business objectives with the Oracle IAM solution. APTEC’s Operations Support Practice consists of Oracle IAM experts with field experience who are able to efficiently identify and resolve issues, provide recommendations and ensure maximum system uptime and effectiveness.